The following are estimated processing and delivery times. We make every effort to fulfill orders as quickly as possible. Please understand we are a team of humans, working with human hands, and human brains. We aren’t perfect.

Processing

Order processing takes place during normal business hours, Monday through Friday. please allow 1-2 days for processing. Orders received after 2:00 PM will be begin being processed the following business day.

Shipping

The prices shown on mielhero.com exclude any delivery fees and import taxes or customs duties.

For INTERNATIONAL SHIPMENTS, it’s important to note that duty and tax rates are determined by the regulations of the destination country, and we do not cover these charges. If your order surpasses the duty-free limit in your market, additional fees will be applied upon delivery. Please consult your local customs office for further details.

Regardless of the size or weight of your order, we offer a flat rate for shipping charges, and the cost for each delivery method is specified during the checkout process. If we need to make multiple deliveries to fulfill your order, there will be no additional charge for subsequent deliveries.

For your convenience, we offer two shipping options:

  • Standard Shipping: 14-21 business days using Sing Post or Quantium Solution
  • Expedited Shipping:8-10 business days using DHL Express.

Note: we do not offer Expedited or Express shipping options to P.O.boxes, Alaska, Hawaii, or Puerto Rico.